Browsing All Posts filed under »Customer Service«

Let’s get emotional: Some principles of love in our business

February 12, 2010

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“Love is in the air!” On Sunday, February 14th, we´ll be celebrating Valentine’s Day, the day on which we commemorate romance. People get to express their emotions and show how they feel about one another by doing something special for their loved ones. It’s interesting that we have to pick just one day out of… [Read more…]

The Pursuit of Creating Value: Seek Your Client’s Opinion.

January 22, 2010

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With today’s blog I’m starting a series called “The Pursuit of Creating Value” with the purpose of pointing out some best practices that we can apply to build up the value in our business. A lot of solopreneurs and small businesses fall short when it comes to client retention. In today’s economy it is extremely… [Read more…]

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