“Sorry, no, we don’t do that,” “That’s outside of our capabilities,” and other similar responses are the last things your client wants to hear. Try your hardest to avoid giving a “no” response to any business inquiry. These leave your client exasperated, frustrated, and motivated to start looking elsewhere. Even if you really can’t do that one thing, make it seem like you will try to accommodate his or her interests in every possible way. Offer your client other options instead of straight away saying “no.”

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